Эмоциональный интеллект. Общение с трудными людьми (Шварц, Галло)

1

N. J. Fast and S. Chen, «When the Boss Feels Inadequate: Power, Incompetence, and Aggression», Psychological Science 20, no. 11 (November 2009): 1406–1413; «A Simple ‘Thanks’ Can Tame the Barking Boss», Psychological Science, October 30, 2013, http://www.psychologicalscience.org/index.php/news/minds-business/a-simple-thanks-can-tame-the-barking-boss.html.

2

G. Namie, «2014 WBI U. S. Workplace Bullying Survey», Workplace Bullying Institute, February 2014, http://www.workplacebullying.org/wbiresearch/wbi-2014-us-survey/.

3

Muriel Maignan Wilkins, «Signs You’re Being Passive-Aggressive», hbr.org, June 20, 2014, https://hbr.org/2014/06/signs-youre-being-passive-aggressive/.

4

State of the Global Workplace Report 2013, Gallup, http://www.gallup.com/services/178517/state-global-workplace.aspx.

5

J. G. Allen, E. Bleiberg, and T. Haslam-Hopwood, «Understanding Mentalizing: Mentalizing as a Compass for Treatment», Menninger Clinic website, 2003, http://www.menningerclinic.com/education/clinical-resources/mentalizing.