Свод знаний по управлению бизнес-процессами: BPM CBOK 4.0 (Авторов) - страница 242

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Глава 8

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5. Boulton, Clint. 2018. «What Is RPA? A Revolution In Business Process Automation». CIO Magazine. Framingham, MA: IDG Communications, Inc. cio.com/article/3236451/what-is-rpa-robotic-process-automation-explained.html.

6. Burnson, Patrick. 2019. «Digital Transformation Can Enable Typical Procurement Organizations To Reduce Costs by 45 %». Supply Chain Management Review. August 27. Northbrook, IL: Peerless Media. scmr.com/article/digital_transformation_can_enable_typical_procurement_organizations_to_redu.

7. Carson, Brant, Giulio Romanelli, Patricia Walsh, and Askhat Zhumaev. 2018. «Blockchain Beyond the Hype: What Is the Strategic Business Value?» McKinsey Digital. June. New York: McKinsey & Company. mckinsey.com/business-functions/mckinsey-digital/our-insights/blockchain-beyond-the-hype-what-is-the-strategic-business-value.

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10. Fuller, JR. 2016. «How to Design an IoT-Ready Infrastructure: The 4-Stage Architecture». TechBeacon. Berkshire, UK: Micro Focus International. techbeacon.com/enterprise-it/4-stages-iot-architecture.

11. Gonzalez, Adrian. 2015. «One More Prediction For 2016: Blockchain Technology Will Make Its Debut In Supply Chain Management». Talking Logistics. Newton, MA: Adelante SCM.