33 (1970): 253–63.
Доктора не хотят говорить: Joshua D. Margolis and Andrew Molinsky, "Navigating the Bind of Necessary Evils: Psychological Engagement and the Production of Interpersonally Sensitive Behavior," Academy of Management Journal 51 (2008): 847–72; Jayson L. Dibble, "Breaking Bad News in the Provider-Recipient Context: Understanding the Hesitation to Share Bad News from the Sender's Perspective," in Medical Communication in Clinical Contexts, ed. Benjamin Bates and Rukhsana Ahmed (Dubuque, IA: Kendall Hunt Publishing, 2012). См. также: Walter F. Baile, Robert Buckman, Renato Lenzi, et al., "SPIKES – A Six-Step Protocol for Delivering Bad News: Application to the Patient with Cancer," The Oncologist 5 (2000): 302–311.
болезненный удар током: Timothy D. Wilson, David A. Reinhard, Erin C. Westgate, et al., "Just Think: The Challenges of the Disengaged Mind," Science 345 (2014): 75–77.
психологи так и называют их – «вскрыватели»: Lynn C. Miller, John H. Berg, and Richard L. Archer, "Openers: Individuals Who Elicit Intimate Self-Disclosure," Journal of Personality and Social Psychology 44 (1983): 1234–44.
Люди, сами пережившие тяжелые события, часто проявляют: Daniel Lim and David DeSteno, "Suffering and Compassion: The Links Among Adverse Life Experiences, Empathy, Compassion, and Prosocial Behavior," Emotion 16 (2016): 175–82. При этом справившиеся с последствиями тяжелого события, видя, как другие не в состоянии этого сделать, могут оказаться не столь отзывчивы: Rachel L. Ruttan, Mary-Hunter McDonnell, and Loran F. Nordgren, "Having 'Been There' Doesn't Mean I Care: When Prior Experience Reduces Compassion for Emotional Distress," Journal of Personality and Social Psychology 108 (2015): 610–22.
«те, кто видит друг у друга»: Anna Quindlen, "Public and Private: Life After Death," The New York Times, May 4, 1994: www.nytimes.com/1994/05/04/opinion/public-private-life-after-death.html.
Ветераны войн, жертвы насилия и родители: Darrin R. Lehman, John H. Ellard, and Camille B. Wortman, "Social Support for the Bereaved: Recipients' and Providers' Perspectives on What Is Helpful," Journal of Consulting and Clinical Psychology 54 (1986): 438–46.
В Китае и Японии идеальным эмоциональным состоянием: Jeanne L. Tsai, "Ideal Affect: Cultural Causes and Behavioral Consequences," Perspectives on Psychological Science 2 (2007): 242–59.
«по стандартам американской культуры»: David Caruso, цит. по: Julie Beck, "How to Get Better at Expressing Emotions," The Atlantic, November 18, 2015: